Installation, Training & Service
Download the service agreement to sign (PDF)GreenPoint's Service Policy
GreenPoint products come with a full three-year warranty under the company's warranty framework, phone support, and the option of professional installation and training at your home by a certified installer.
Warranty
All of the company's products are covered by a full three-year warranty. Repairs and replacements are carried out in the company's labs. Phone support is available throughout the entire warranty period.
Professional Installation
Installation is carried out by a certified GreenPoint installer, currently in Israel only. Installation includes everything needed for the system to work fully from the very first moment:
- Connecting and setting up the products throughout your home
- Initial setup and configuration of the system
- Personal training — scenes, schedules and using the app
- Support throughout the first year at no additional charge
Training isn't just a quick walkthrough. The goal is for you to be able to edit the system yourself from day one — adding scenes, changing schedules and tailoring your home to your lifestyle.
Service in the First Year
Installer home visits during the first year are included in the installation cost. Requests for repairs, programming changes or system expansions are handled at your home, at no additional charge.
Service in the Second and Third Years
In the second and third years, an installer visit to your home involves a call-out fee. Contact us for details.
- Components that fail for a reason covered by the company's warranty are repaired or replaced at no cost.
- Faults originating outside the installed system (damaged connections, electrical damage, unauthorized intervention, etc.) are priced separately by the installer.
Phone support and lab warranty coverage remain fully in effect throughout the three years, subject to the warranty terms.